Warranty, Service & Returns

Warranty, Service & Returns

Every product we sell carries a Union Sport warranty — our own warranty, backed by spare parts we hold in Egypt and by our own technicians. Here is exactly what it covers and how to use it.

Warranty periods

  • AC treadmills: 2 years against manufacturing defects
  • DC treadmills: 1 year against manufacturing defects
  • Non-electric equipment (strength machines, benches, racks, free weights, exercise bikes, ellipticals, rowers and accessories): 1 year against manufacturing defects

This warranty is given by Union Sport, not by an international brand. Much of our commercial range is built to the specification of well-known models such as Life Fitness, Technogym, Hammer Strength or Precor. Those are not original units from those manufacturers and do not carry a manufacturer’s warranty. Read more about our equipment.

After-sales service

  • Spare parts in Egypt: we keep spare parts in stock locally for years after purchase, so a repair never waits on an import order.
  • Our own technicians: installation and repairs are handled by the Union Sport team. No shipping a machine abroad and waiting.
  • Arabic and English support on every claim.

What the warranty covers

  • Defects in materials and workmanship
  • Functional component failure under normal use
  • Parts replacement

What’s not covered

  • Damage from misuse, dropping, or unauthorized modification
  • Normal wear and tear (grip wear, paint scratches, belt stretching over time)
  • Damage from inadequate floor protection or improper assembly
  • Cosmetic damage that doesn’t affect function

Returns

If you receive a product that’s damaged in transit or doesn’t match the description, contact us within 48 hours of delivery and we’ll arrange a replacement or refund at no cost to you. For change-of-mind returns on unopened, undamaged items, we accept returns within 7 days of delivery — buyer covers return shipping. Custom-installed commercial equipment is non-returnable once installed.

How to make a warranty claim or return

Message us on WhatsApp (+20 100 810 0873) or email sales@unionstores.com with your order number, photos of the issue, and a brief description of the problem. Our team responds within 24 hours and most claims are resolved within 3–5 business days.

Spare parts after the warranty

Need a part after your warranty has ended? Contact us with your product model and SKU and we’ll check local stock.